Refund policy
SCULPAX LLC
Last Updated: October 24, 2026
At SCULPAX, customer satisfaction is important to us. We are committed to providing quality products and handling returns, exchanges, and refunds fairly and in accordance with applicable Egyptian consumer protection laws.
1. Returns and Exchanges
Eligible customers may return or exchange products within 14 days of delivery without providing a reason, subject to applicable legal exceptions.
To request a return or exchange, email info@sculpax.com with your order number and relevant details. We will provide return instructions.
2. Return Eligibility
Products should be returned in their original condition, with original packaging, labels, seals, and accessories where applicable, together with proof of purchase.
Returns may be restricted where the nature of the product, its condition, or its packaging makes it ineligible under applicable law.
3. Supplements, Beauty and Personal Care Products
For hygiene, health, and safety reasons, opened, unsealed, used, or improperly stored dietary supplements, vitamins, beauty products, and personal care products may not be eligible for change-of-mind returns where an applicable legal exception permits this restriction.
These restrictions do not affect customers' statutory rights concerning defective, damaged, incorrectly supplied, or non-conforming products.
4. Damaged, Defective or Incorrect Products
If a product arrives damaged, defective, incorrect, or does not conform to its advertised specifications, please contact us at info@sculpax.com.
Customers retain their applicable statutory rights to request a replacement or refund within 30 days of delivery, subject to Egyptian law.
Where a return is required because of a defect, damage, or an error attributable to SCULPAX, the customer will not be charged additional return or replacement costs.
5. Return Shipping Costs
SCULPAX will cover applicable return shipping costs where the product is defective, damaged, incorrect, or where the law otherwise requires us to do so.
6. Exchanges
Exchanges are available for eligible products, subject to product availability and applicable legal requirements.
If a replacement product is unavailable, customers may request an applicable refund.
7. Refunds
For defective products, SCULPAX LLC will provide the replacement or refund to which the customer is entitled under applicable Egyptian consumer protection law, without additional cost and within one week of the customer contacting us and explaining the defect, where this statutory requirement applies. This period will not be delayed solely until the returned product is received or inspected.
Approved refunds will be issued through the original payment method, unless another legally permitted method is agreed upon.
For eligible Cash on Delivery (COD) refunds, customers may choose InstaPay, bank transfer, or a mobile wallet such as Vodafone Cash. The refund method must be agreed upon with the customer and comply with applicable Egyptian consumer protection law. Store credit must not replace a mandatory monetary refund.
8. How to Contact Us
For returns, exchanges, refunds, or questions about this policy, please contact:
SCULPAX LLC
Phone: +20 103 193 0505 / +20 103 193 0507
Email: info@sculpax.com
Address: 2643 District 2, Area 8, 6th of October City, Giza, Egypt
9. Consumer Rights
Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights under Egyptian Consumer Protection Law No. 181 of 2018 and its applicable executive regulations.
Where the law provides customers with greater protections than those described in this policy, the applicable legal protections will prevail.